Terms of Use & Privacy Policy
Yalla! Beyond Rewards
Yalla! Beyond Rewards Program (the Program) is a loyalty program operated by Al Boom Marine LLC and its associate and group companies (collectively referred to as “Al Boom”/”We”/”Us”/”Our”/”Company”). The Program is owned and operated by Al Boom Marine LLC and all the material, information, documents, data, contained in the site/app are provided by Al Boom exclusively for non-commercial individual use only. Use of website, app and any contents therein is subject to the below mentioned terms and conditions. Al Boom reserves the right to change or revise the terms, conditions, policy and notices at any time.
YOUR EXPRESS CONSENT TO COLLECTION & USE OF INFORMATION
We collect information when you register online or update your account, log in, place an order, communicate with our customer service representatives, opt-in to receive our e-mails, shop online, request a catalog, participate in a contest, promotion or survey or join our social networking sites. We may also collect information from you in our stores or through our catalogues or other marketing material.
By visiting our site/app, submitting information, using our services, purchasing any products on our Website and /or accepting the terms of use & privacy policy, you unconditionally grant your consent to Al Boom to collect, retain, use and disclose information associated with your loyalty membership or otherwise provided to Al Boom or programme partners pursuant to the Program, your other personal information including not limited to your name, email address , addresses, telephone contact numbers, date of birth and transaction details etc. as well as demographic, transactional data or user agent information or other relevant information that we use as part of our data collection process on the web sites/apps or via other channels, such as the use of cookies or certain other information you may provide to Us, etc. ("Personal Information") and you unconditionally consent to collect, retain, use and disclose above-mentioned Personal information for the following purposes:
o To ensure the efficient running of the Program, including the accrual and redemption of loyalty points. o To provide information about the Program
o To develop/offer new products and services
o For accounting and audit purposes
o For marketing and market research and analysis purposes
o To be disclosed as required by law
o To send you communications (or to contact you) via SMS, email, push, or any other channel about promotions, services, products, and facilities offered by Al Boom brands or Programme Partners
o To assist in the planning, development, and implementation of the Program
o To disclose and share with Programme Partners and permit them to use and/or retain it for any of the aforesaid purposes, including directly contacting you strictly with respect to the Program.
We will not sell your Personal Information to third parties. We do, however, share selected customer information with the following third parties:
• Our group companies;
• Our franchisors;
• Third-party databases to which Al Boom and/or one of our brands subscribes;
• Government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights;
• Agencies who help us collate statistics about site traffic, sales, demographics, and other commercial information to enable us to tailor the services we provide to you and other customers.
We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained - we will then dispose of, it promptly and securely.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION AND PREFERENCES
We provide mechanisms for updating and correcting your Personal Information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive e-mail or other communications from us in the account area or by sending an e-mail to marketing@alboommarine.com.
YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
You have the right to see or access the personal information we hold about you. In addition, you have certain rights regarding your personal information, subject to local laws. These include the following rights:
- Rectify the information we hold about you;
- Withdraw any consents you have provided for our use of your personal information;
If you would like to request a copy of your personal data, please contact us at marketing@alboommarine.com. We shall process your request unless contrary to the law or any regulation.
E-MAIL CHOICE/OPT-OUT OF DIRECT MARKETING
If any user who receives an e-mail/SMS/push notification from Us would prefer not to receive such communications in the future, he or she can do so by following the OPT-OUT instructions in the e-mail or SMS. In addition, at any time you may access the OPT-OUT (communication preferences) section on the Our Website/Mobile App and choose to unsubscribe (opt-out) or send an e-mail to marketing@alboommarine.com. We will make reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from Us for up to ten business days as we process your request.
TRADEMARKS
Our Website/Apps contains trademarks and service marks and logos/ devices and other valuable trade or service marks owned by Al Boom or licensed to Al Boom to distinguish its services and products. These trademarks and service marks and related intellectual property are protected from copying and simulation under national and international laws and should not be used, reproduced, or copied without the express prior written approval of Al Boom.
COPYRIGHT
The information, text, graphics, images, sounds, links, and all other information and software published or otherwise contained in Our Website/App ("Information") are either owned exclusively by Al Boom or licensed to Al Boom and except as specifically provided in these conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of Al Boom. You will not commercialize any Information, products, or services obtained from any part of the Website/App without prior written approval from Al Boom. Information procured from a third party may be the subject of intellectual property owned by that third party.
RULES AND CONDUCT
You agree not to use the Website/App to:
• Post, transmit, link to, or otherwise distribute any information constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability.
• Use the Website/App in a manner which is contrary to law, or would serve to restrict, inhibit or have a negative or damaging effect upon Al Boom or any other user.
• Use any device, software or routine to interfere or attempt to interfere with the proper working of the Website/App.
• Adapt, translate, modify, decompile, disassemble, remove, or reverse engineer any software, applications, programs or devices used in connection with the Website/App.
• Use or otherwise exploit this Website/App for any purposes other than as expressly provided by these Website Use Terms & Conditions.
MEMBER ACCOUNT, PASSWORD AND SECURITY
Only an individual who has attained the age of 18 years, as on the day of application, is entitled for membership of the program. Enrollment into the program, whether in-store or online, is acceptance of the member being 18 years and above and acceptance of the overall terms and conditions of the program.
If any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You will also choose a password and a username. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Al Boom immediately of any unauthorized use of your account or any other breach of security. Al Boom will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may not use anyone else's account at any time, without the permission of the account holder.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT IN NO EVENT SHALL Al BOOM OR ANY OF ITS ASSOCIATE COMPANIES BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, OR ANY DAMAGES FOR LOSS OF PROFITS, INTERRUPTION OF BUSINESS, LOSS OF PROGRAMS OR OTHER DATA, OR LOSS OF USE, SAVINGS, GOODWILL OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER AL BOOM HAS BEEN ADVISED OF OR COULD HAVE FORESEEN THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH: (A) THE USE, INABILITY TO USE OR PERFORMANCE OF ANY OF THE WEBSITE/APP, OR (B) ANY OTHER MATTER RELATING TO THE WEBSITE/APP OR ITS CONTENT, REGARDLESS OR WHETHER ANY OF THE FOREGOING IS DETERMINED TO CONSTITUTE A FUNDAMENTAL BREACH OR FAILURE OF ESSENTIAL PURPOSE (C) THE COLLECTION, USE, TRANSFER, PROCESSING OR STORAGE OF PERSONAL INFORMATION OBTAINED BY US AND RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITES/APP OR COLLECTED VIA THE OTHER CHANNELS. Some jurisdictions may not permit the exclusion or limitation of warranties or damages in certain types of agreements and the foregoing exclusions and limitations may not be applicable to you.
INDEMNITY AND RELEASE
You agree to defend, indemnify and hold Al Boom, its parent, affiliates, subsidiaries, and third-party information providers, and their respective, officers, directors, employees agents and contractors (collectively, "Indemnitees") harmless from any and all liabilities, claims, costs and expenses, including reasonable attorneys' fees, related to or in connection with:
• Any violation of these Website /APP Use Terms and Conditions.
• Unauthorized Use of the Website/APP, the Website/APP Content.
• Your service upon Al Boom, a court or governmental order to produce a person or record in connection with a legal or equitable action or matter to which Al Boom is not a party.
You hereby release and forever discharge the Indemnities in connection with any error, omission, interruption, deletion, defect, or delay in operations or transmission of the Website/APP; and technical, network, telephone, communications, computer hardware or software malfunctions or errors of any kind.
INTERNATIONAL USE
You agree to comply with all local laws and rules including, without limitation, laws governing the Internet, data, email, Intellectual Property and privacy. You agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside and/or work.
By Registering on the Yalla! Beyond Rewards program, you accept the Terms of Use, Privacy Policy and the Terms and Conditions of Yalla! Beyond Rewards the Loyalty program of Al Boom Marine LLC and its associate companies (Collectively referred to as “Al Boom Marine LLC” or “Al Boom”). Al Boom Marine LLC reserves the right to amend, cancel or change the terms and conditions or suspend the loyalty program at any time without notice, and Al Boom Marine LLC has the sole discretion on the same. The Yalla! Beyond Rewards membership commences when the customer registers into the program using the brand website, mobile application/microsite or sharing the mobile no. and validating the account with One Time Password, providing the requested details on the registration form.
The membership is FREE and valid for Lifetime. Only one (1) membership per GSM mobile number.
The terms and conditions of the Yalla! Beyond Rewards Loyalty program, referred to as “Yalla! Beyond Rewards,” are listed below.
Terms and Conditions:
1. Eligibility
1.1. The Yalla! Beyond Rewards (the “Loyalty Program”) is open to individuals who are at least 18 years old, nationals and residents of the United Arab Emirates, Kingdom of Saudi Arabia, The Sultanate of Oman and The Kingdom of Bahrain, where the Company’s shops are operating.
1.2. Membership in the Program is available to customers who register for the program at select Al Boom Marine LLC brands, both in-store and online.
2. Earning
2.1. Earning Rate: Members earn 1 point for every United Arab Emirates Dirhams (AED) 1 or its equivalent spent on eligible purchases instore and online. Also, members will receive their currency equivalent earning points benefit in the countries where we operate, both in-store and online.
2.2. Eligible Purchases: Points are awarded on the total purchase amount excluding discounts amount, taxes, shipping fees, and non-eligible items or services.
2.3. Earning Process: Present your loyalty barcode to the cashier at checkout. The barcode can be accessed via the Yalla! Beyond Rewards app or as attachment received via Welcome email or by simply using your registered mobile number at checkout.
2.4. Points are issued on the Net tendered amount in Cash/Credit Card/Debit Card, excluding the VAT amount. For example, points are not given on promotional gift voucher amounts, if any.
2.5. Bonus Points: Periodic promotions or special events may offer additional Points as bonuses. Details will be communicated through our website, app, or in-store notifications.
3. Tiers and Benefits
3.1. Tier Structure: Members are categorized into different tiers based on their accumulated Points within a defined period (e.g., annually). The tiers are as follows:
Explorer: Base-level tier with spends ranging between AED 0 to 2,000 in 365 days.
Insider: Mid-level tier with spends ranging between AED 2,001 to 6,000 in 365 days.
Elite: Premium tier with spends of AED 6,001 + in 365 days.
3.2. Benefits: Each tier provides increasing levels of benefits, which may include:
Explorer Benefits: Standard earning rate, occasional promotional offers.
Insider Benefits: Standard earning rate, special discounts, exclusive events.
Elite Benefits: Standard earning rate, special discounts, exclusive events, personalized offers
3.3. Tier Upgrades: Members can move up tiers by accumulating more Points. Tier changes will be updated in your account status and communicated through the website/app.
4. Point Redemption
4.1. Redemption Rate: 100 Points can be redeemed for a discount of AED 1 or its equivalent in the local currency. Also, members will receive their currency equivalent redemption points benefit in the countries where we operate, both in-store and online.
4.2. Redemption Process:
Online: During checkout on the brand website, you can apply your Points to your purchase. The discount will be applied automatically based on your Points balance.
In-Store: Present your loyalty barcode to the cashier at checkout. The barcode can be accessed via the Yalla! Beyond Rewards app or as attachment via Welcome email. Or you can simply use your mobile number with OTP verification for points redemption.
4.3. Redemption Limitations: Points cannot be used to pay for taxes, shipping fees, or as part of payment for certain promotions unless stated otherwise.
4.4. Al Boom Marine LLC may reject to reward or redeem points for failure to pay for the purchases, breach of these conditions, or any judicious reason, and the member shall have no right to claim the points.
5. Validity and Expiration
5.1. Validity Period: Points are valid for 365 days from the date of the transaction in which they were earned.
5.2. Expiration: Expired Points will be automatically removed from your account, and any unredeemed Points cannot be reinstated.
6. Return or Exchange
6.1. Yalla! Beyond Rewards Program will not return any redeemed points at the time of refund or exchange of products at any participating brand - instore and online.
7. Marketing and Transaction Communications
7.1. A member consents to receiving transactional and promotional communication through various marketing channels like SMS, Email, Phone Calls, Push Notification, In App Notification, In-Web, WhatsApp etc. by their enrolment into the program. If a member wishes to unsubscribe, then they shall email to marketing@alboommarine.com
8. Cross Border Transaction rules
8.1. This Reward program is valid for nationals and valid residents of United Arab Emirates, Kingdom of Saudi Arabia, The Sultanate of Oman and The Kingdom of Bahrain Only, where the company’s shops are operating. Its corresponding tier benefits & offers can be availed only in United Arab Emirates, Kingdom of Saudi Arabia, The Sultanate of Oman and The Kingdom of Bahrain.
9. Non-transferable
9.1. Points are non-transferable or ex-changed and can only be used by the account holder who earned them. They cannot be transferred, sold, exchanged or gifted to other individuals. However, a member can change the mobile number by editing the mobile number on the mobile app and re-validating the same or by requesting to send the change to marketing@alboommarine.com
10. Combining Discounts and Promotions
10.1. Discount Combinations: Points can be combined with other discounts, promotions, or special offers unless explicitly stated. If a promotion doesn’t allows combining with Points, details will be provided at the time of the promotion.
11. Abuse of the Program
11.1. Fraudulent Activity: Membership rights are reserved with Al Boom Marine LLC and are subject to its approval. Yalla! Beyond Rewards Program reserves the right to investigate any suspected abuse or fraudulent activity related to the Program.
11.2. Account Termination: Yalla may terminate or suspend a member’s account if there is evidence of abuse, including but not limited to, fraudulent activities or multiple account creations to exploit the Program.
12. Cancellation of membership
12.1. A member may cancel their membership by giving Al Boom Marine LLC a written cancellation request through email at marketing@alboommarine.com
13. Program Changes and Termination
13.1. Modification Rights: Yalla! Beyond Rewards Program reserves the right to modify, suspend, or terminate the Program, including its terms and conditions, at any time without prior notice.
13.2. Notification: Members will be informed of significant changes through the Yalla website, app, or email.
13.3. In case of such termination, Al Boom Marine LLC shall not be responsible for any points available in the member’s account.
14. Governing Law and Dispute Resolution
14.1 This Terms and Conditions shall be governed by the laws of the relevant country in which your Personal Information is registered with Al Boom (“the Applicable Territory”). For the avoidance of doubt, the relevant Applicable Territory may only include those countries in which Al Boom operates stores or the Websites/Apps as the case may be. The exclusive jurisdiction for any claim, action or dispute with Al Boom under this terms and conditions will be in the appropriate courts of the applicable territory.
14.2. Dispute Resolution: Any disputes arising from participation in the Program shall be first tried to be resolved amicably. If an amicable resolution is not reached within thirty (30) days, parties may seek legal recourse before the competent courts.
15. Contact Information
15.1. Customer Service: For any inquiries or assistance regarding the Program, please contact our team at marketing@alboommarine.com
16. Data, Points Protection and Privacy
16.1. Al Boom Marine LLC shall not be responsible for any data loss or corruption of data or its confidentiality or the likes of the customer.
16.2. No claim of whatever nature in this regard shall lie against Al Boom Marine LLC by the customer or a third party.
16.3. Al Boom Marine LLC also does not take responsibility for any lost points/discrepancy of points earned or any claim for damage to a mobile phone due to a Yalla! Beyond Rewards membership.
16.4. Al Boom Marine LLC shall not be held liable for any loss, theft, damage or unauthorised use of the mobile phones/membership/mobile app account. The member is responsible for ensuring the safety of his mobile phone, mobile app account and/or the password allotted to them.
16.5. Any loss of mobile or sim card should be intimated to Al Boom Marine LLC immediately; failing to do so causes the member to be liable for the loss of the points and will not hold Al Boom Marine LLC responsible for any loss occurring due to such events.
All conditions and warranties, whether expressed or implied and whether arising under legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any reward supplied are expressly excluded to the full extent permitted by law. Any liability that cannot be entirely excluded is limited, where permitted, to replacing or crediting the value of the Loyalty points at our discretion.
Al Boom Marine LLC shall not be responsible in any way for technical faults by third parties and service providers as they are beyond the control of Al Boom Marine LLC. Al Boom Marine LLC shall, at best, endeavour to sort out the said problem.
FAQs for Yalla! Beyond Rewards
Q1: What is Yalla! Beyond Rewards program?
A: Yalla! Beyond Rewards is our loyalty program designed to reward our valued customers. Members earn Loyalty Points for every purchase, which can be redeemed for discounts on future transactions.
Q2: How do I enrol in Yalla! Beyond Rewards program?
A: Enrolling is simple. Create an account on the Yalla! Beyond Rewards App or brand websites or sign up in-store. Once registered, you’ll automatically become a member of the Program.
Q3: How can I earn Points in the Loyalty Program?
A: You earn 1 Point for every AED 1 or equivalent spent at our Brand instore or online. Points are accumulated with each purchase whether you shopping instore or online.
Q4: Can I earn Points on all purchases, including discounted items?
A: Yes, Points are earned on the total purchase amount, including discounted items. Taxes and shipping fees are excluded from earning Points.
Q5: How do I redeem my Points for discounts?
A: To redeem your Points:
Online: Apply your Points during checkout on the online Brand website. The discount will be automatically applied based on your Points balance.
In-Store: Present your loyalty barcode at checkout. The barcode can be accessed through the Yalla! Beyond Rewards app or use the e-card attachment received via Welcome email, Or you can simply use your mobile number with OTP verification for points redemption. 100 Points = AED 1 or its equivalent.
Q6: Is there an expiration date for my earned Points?
A: Yes, Points are valid for 365 days from the date of the transaction in which they were earned. Expired Points will be automatically removed from your account.
Q7: Am I eligible for any Bonus Points or other benefits?
A: Yes, upon enrollment, your account will be credited with 500 Bonus Points, equivalent to AED 5. Additional bonuses may be offered through promotions or special events.
Q8: What are the different tiers in the Loyalty Program?
A: The Program includes tiers such Explorer, Insider and Elite.
Each tier provides increasing levels of benefits, which may include:
Explorer Benefits: Standard earning rate, occasional promotional offers.
Insider Benefits: Standard earning rate, special discounts, exclusive events.
Elite Benefits: Standard earning rate, special discounts, exclusive events, personalized offers
Q9: How can I check my tier status and benefits?
A: You can view your tier status and benefits by logging into your account on the Yalla! Beyond rewards App or micro-website or brand website. Details of your tier and associated benefits will be displayed in your account profile.
Q10: Can I transfer my loyalty to someone else?
A: No, Points are non-transferable and can only be used by the account holder who earned them. They cannot be sold or gifted.
Q11: Can I combine my loyalty with other discounts or promotions?
A: No, Points cannot be combined with other discounts or promotions unless explicitly stated. If combining Points with a promotion is allowed, it will be specified in the terms of the promotion.
Q12: How can I check my loyalty balance?
A: Check your Points balance by logging into your account on the Yalla! Beyond Rewards app or microsite or band website. You can also inquire about your balance with our in-store representatives.
Q13: What happens if I return a purchase made with loyalty points?
A: If you return a purchase made with Points, the program will not return any redeemed points at the time of refund or exchange of products at any participating brand - instore and online.
Q14: What if I have further questions or need assistance?
A: For any additional questions or assistance, please contact our customer service team at marketing@alboommarine.