Return and Refunds

Cancellation

  • We do not currently offer direct order cancellations. If you wish to cancel your order, please email us at cs@reebok.ae

Returns

  • To return an item, please login here and go to my orders, then click on the view option of the order you wish to return.
  • Please note that if the product is returnable under the Terms and Conditions mentioned, we will arrange for the pickup of the product(s) upon receipt of your request.
  • Returns must be made within 14 days of delivery and must be sent back in the original packaging and condition.
  • Items must be unworn and in perfect condition, with all labels and tags attached.
  • Underwear and swimwear cannot be returned or exchanged for hygiene reasons.
  • We offer returns once per each order. Multiple returns within the same order will not be accepted.

Returns of Defective Products

  • If you wish to return a Product due to an error on our part, or if it is defective, it must be returned within 14 days of delivery in the same condition as when you received it.
  • Upon receipt of your return request, we will arrange for the pickup of the Product(s).
  • Any tech or camera product deemed defective must be inspected by us or by an authorized service center appointed by us to validate its condition before a refund is given.
  • Returns will not be accepted on items that are included in a bundle or offer.

Refunds

  • Upon confirming that returned items meet the criteria above and qualify for compensation to the customer, we will refund the value paid by the customer in full.
  • Any payments made via Debit/Credit Card or Cash on Delivery - AED 15.00 will be deducted from the refunded amount to cover for shipping costs.
  • Any payments made via Cash On Delivery, we will offer a store credit to the customer, equating to the full value of the purchase.
    • Store credit can be used on any product on the website.
    • Store credit will have a validity of 6 months from the day of issuance.

While we don't offer exchanges, we're more than happy to assist you with a return and refund for your item.

Please follow our return process, and once we receive the item back, we'll promptly issue a refund to your original payment method.