Returns & refunds

How long do I have to return an item?

As soon as your order has been delivered, you’ll have 30 days to return any item.

How do I return my products?

We want to make it as convenient as possible, so drop us an email at and we'll get back to you within 24 - 48 hours to arrange for a pick-up of your returned items.

Do note our working hours are from 9am - 9pm, 7 days a week.

How long would it take for me to get my Refund?

For Credit/Debit card Refunds, it could take up to 2 weeks & for Cash payments it could take up to 3 weeks from the time of receiving the returned products.

What is the return policy?
  • We’re more than happy to refund any product as long as it’s in its original sealed packaging, in perfect condition and accompanied by your delivery note.
  • We’ll offer you a full refund on your products via your original payment mode. COD orders will be refunded to your nominated bank account. Card payment orders will be refunded to the original payment card.
Are there any items excluded from the return policy?

No, if you're unsatisfied with your purchase you can return any of the products back to us.

If I’ve paid through my debit or credit card, how long would it take for me to get my refund?

The whole process right from receiving your returned items, to running a check on the returned items and your bank processing the return could possibly take 2 to 3 weeks.

Will I get my VAT refunded when I return items?

Yes, you will.

I got refunded the wrong amount. What do I do?

If you think you've received the wrong amount for your refund, please get in touch with us at and we'll get back to you within 24 - 48 hours.